"For Law & for Life"
I want to give you the best possible service. However, if at any point
you become unhappy or concerned about the service I have provided to you then you should inform me immediately so
that I can do my best to resolve the problem for you. If you would like to make a formal
complaint then you can request my full complaints procedure.
What happens if I don’t agree with your views on the complaint?
If I am unable to resolve the complaint with you then you can have the
complaint independently looked at by the Legal Ombudsman. The Legal
Ombudsman investigates problems about poor service from lawyers
Before accepting a complaint for investigation the Legal Ombudsman will
check that you have tried to resolve your complaint with me first. If you
have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have
known there was cause for complaint.
If you would like more information about the Legal Ombudsman please
Call 0300 555 0333 between 9am to 5pm.
Email [email protected]
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
SOLICITORS REGULATION AUTHORITY
Willem Johan Nico Louw
SRA Freelance (667276)
What to do if you are unhappy with my behaviour. The Solicitors Regulation Authority can help if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.